If you received an email stating that we were unable to process your payment, your order has not been processed and you will not be charged. If you would like to continue with your order, please check all the details provided and/or place your order again using a different payment method. The most common issue with processing payment is the billing address not matching the address associated with the credit card provided.
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Articles in this section
- How do I check out?
- Where is my order confirmation email?
- Which payment methods do you accept?
- How do I cancel or modify my order?
- Where can I see my purchase history?
- Are there any discounts or coupons available?
- Why did I receive an email stating that my payment was not processed?
- My order was not placed, but I’ve been charged.
- Can samples or fabric by the yard be charged to my account?
- Has my contract pricing been applied to my account?