What is the process for a product return?

To initiate the process, you must first access your order.

If you are a registered user on Sunbrella.com click here to sign into your account, locate the order, and initiate the return. If you checked out as a guest, click here, fill out the information requested to access your order, and initiate your return.

Once received, our customer service team will review your request and notify you of your return status. If your return is authorized, you will receive an email providing a pre-paid UPS shipping label. Item(s) should be returned in their original packaging.

Please allow up to one week from the date you ship your item(s) back for your return to be received and processed. You will receive an email confirmation when your items have been received.

Once you receive an email confirmation indicating your return has been received, you can expect to receive your refund in 2-3 business days. You will receive an email confirmation when the refund is issued. Please allow up to a week for your funds to be refunded to your original form of payment.

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