Orders, Shipping & Returns

• What is the process for a product return?
• Is there is a product return fee?
• How long does it take to process the product return?
• How long does it take to receive my product refund?
• How do I initiate a return?
• What is the online return policy?

• Has my contract pricing been applied to my account?
• Why did I receive an email stating that my payment was not processed?
• Can samples be charged to my account?
• Which payment methods do you accept?
• Where is my order confirmation email?
• My order was not placed, but I’ve been charged.

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• How much is shipping?
• What shipping method is used to ship my order?
• Do you ship to PO boxes, APO or FPO?
• Do you ship internationally?
• My order never arrived.
• Is expedited shipping available?

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