General

• Do you offer discounts or coupons?
• Has my contract pricing been applied?
• How can I cancel or change my order?
• How do I check my order status?
• How do I complete my purchase?
• How do I view my purchase history?

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Payment

• Can I charge samples or fabric by the yard to my account?
• What payment methods do you accept?
• When will I get my refund?
• Why did I get an email saying my payment wasn’t processed?
• Why was I charged if my order wasn’t placed?

Returns

• Are returns free?
• How do I return a product?
• How do I start a return or replacement?
• How long does it take to process returns or replacements?
• What is your online return policy?
• What is your product return policy?

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Shipping

• Can I ship fabric directly to my upholsterer?
• Can you ship to PO boxes, APO, or FPO addresses?
• Do you offer expedited shipping?
• Do you offer international shipping?
• How do I track my order?
• How much does shipping cost?

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